AI-Driven Customer Feedback Analysis: Optimizing Processes and Customer Service
To automate the categorization of customer feedback and quickly generate meaningful statistics, a global automotive manufacturer needed an efficient solution. Acrontum developed an AI-based system that processes 1,000 comments daily in five markets, categorizing them and integrating them into PowerBI for further analysis.
Financial Planning Tool: Centralizing Operations and Securing Data
To centralize and automate complex and manual financial processes, a global automotive corporation needed an innovative solution. Acrontum developed a financial planning application that integrated over 120 suppliers and more than fifty internal departments. The platform included a robust permissions and rights management system and optimized budget and invoice management.
App for Proactive Customer Care: Improving Scalability and simplifying Coordination
A global automotive manufacturer needed a solution to shift customer support from reactive to proactive. Acrontum developed a scalable platform that prioritizes alerts and malfunctions and forwards them to call center agents, integrating multiple systems and ensuring the highest data security.